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Return & Refund Policy
At Lurexo, customer satisfaction is our top priority. Due to the personal care nature of our skincare products, we have established a clear return and refund process.
Return & Replacement Policy
Because skincare products are personal use items, we do not accept returns once a product has been opened or used, unless one of the following conditions is met:
Damaged / Defective Product Received: Product is visibly damaged, broken, or leaking upon arrival.
Incorrect Product Received: You received an item different from what you ordered.
Expired Product: Received product is past its expiration date.
How to Report an Issue (Unboxing Video Mandated)
You must report any damaged or wrong item within 48 hours of delivery.
Unboxing Video: An uninterrupted unboxing video showing the outer box seal being opened is strictly required to process damage or missing item claims.
To file a claim, email us at info@lurexo.in or lurexocare@gmail.com or WhatsApp us at [7507727370] with your Order ID and unboxing video/photos.
Refund Process
Inspection: Once your request is received and verified, we will notify you of the approval or rejection of your refund/replacement.
Approved Refunds:
Prepaid Orders: Refunds will be credited back to your original payment method (UPI, Bank Account, Credit/Debit Card) within 5 to 7 business days.
COD Orders: Refunds will be processed via UPI transfer / Bank NEFT once bank details are verified.
Replacements: If approved, a replacement unit will be dispatched within 2 business days free of cost.
Cancellation Policy
Orders can only be cancelled before they are dispatched. Once the tracking status shows "Shipped", the order cannot be cancelled.